Sales Policy

Effective Date: December 11, 2024

At FLOVIA, we are dedicated to providing you with a seamless, trustworthy, and satisfying shopping experience. Our Sales Policy outlines the terms and conditions under which we sell our products, including vehicles, automotive accessories, and other related products. By purchasing from our website (www.flovia.site), you agree to the terms set forth below. We encourage you to read this policy carefully to understand the processes and requirements involved when making a purchase with us.

1. Product Availability and Descriptions

We make every effort to ensure that the information on our website is accurate, including product descriptions, images, and prices. However, due to the dynamic nature of our inventory and the potential for human error, we cannot guarantee that all details are completely accurate or up to date at all times.

  • Product Information: We strive to provide detailed descriptions and accurate images of all products listed on our website. However, colors, dimensions, and appearances may vary slightly depending on lighting conditions or monitor settings. The product images displayed are for illustrative purposes only.

  • Availability: While we make every effort to maintain adequate stock of all products, inventory levels may fluctuate due to demand. In the event that an item is out of stock, we will notify you as soon as possible and offer alternatives, including the option to cancel your order or wait for restocking.

2. Pricing

All prices listed on www.flovia.site are in USD and are subject to change without prior notice. We make every effort to ensure that our pricing is accurate, but in the event of an error, we reserve the right to correct pricing inaccuracies.

  • Price Changes: Prices for products may be updated periodically. If the price of an item you purchased changes after your order is placed but before shipment, you will be charged the price at the time of purchase.
  • Sales Taxes: Sales tax will be applied based on the state and local tax regulations, depending on the shipping address. The exact tax amount will be calculated at checkout.

3. Payment Methods

We accept various payment methods to make your shopping experience as convenient as possible. You can make payments using:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
  • Digital Payment Systems: PayPal, Apple Pay, Google Pay
  • Other Payment Options: We may also accept alternative payment methods at our discretion. Please check our website for the most up-to-date payment options.

All transactions are processed securely. By using any of these payment methods, you authorize us to charge the total amount of your order, including shipping fees and taxes.

4. Order Confirmation and Processing

Once your order is placed, you will receive an order confirmation email, which includes a summary of your order details, including product(s) purchased, quantity, and total cost. Please review this information carefully and contact us immediately if there are any errors.

  • Order Processing: Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may vary. We will notify you of any significant delays.

  • Order Cancellation: If you wish to cancel your order, you must do so within 24 hours of placing the order. After this period, we are unable to cancel the order once it has been processed or shipped.

5. Shipping and Delivery

We offer various shipping options to ensure that your products arrive safely and on time. Shipping costs and delivery times will be calculated at checkout based on your shipping address and the size/weight of the product(s) purchased.

  • Shipping Methods: We work with trusted carriers to deliver your orders. Available shipping methods may include standard shipping, expedited shipping, and overnight shipping.

  • Delivery Times: Delivery times depend on your location and the shipping method selected. While we strive to meet all delivery estimates, please note that external factors such as weather, carrier delays, or holidays may affect delivery times.

  • Shipping Charges: Shipping costs are calculated at checkout based on the destination, weight, and size of your order. We offer free standard shipping on orders over a certain amount—please refer to our website for the most current promotions.

6. Returns and Exchanges

We understand that sometimes products may not meet your expectations or you may change your mind. Our Returns and Refunds Policy outlines the process for returns, exchanges, and refunds. We offer a 30-day return period for most products, provided they meet the conditions outlined in our Returns Policy.

Please refer to our detailed Refund and Returns Policy for specific instructions and guidelines.

7. Warranty and After-Sales Support

For certain products, such as vehicles and automotive accessories, we offer a manufacturer warranty. This warranty covers defects in material or workmanship for a specified period from the date of purchase.

  • Warranty Claims: If you encounter any issues with your product, please contact us immediately. We will work with the manufacturer to resolve your concerns. The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

  • After-Sales Support: We provide excellent after-sales support to ensure your satisfaction. If you have any issues with your purchase, please reach out to our customer service team for assistance. We are here to help with installation, product inquiries, and troubleshooting.

8. Customer Satisfaction

At FLOVIA, customer satisfaction is our top priority. We are committed to providing the highest level of service, from the moment you browse our website to long after your purchase. If you have any questions or concerns, our dedicated customer service team is ready to assist you. We encourage you to contact us via phone at 907-869-5398 or email at info@flovia.site.

We value your feedback and continuously strive to improve our products and services based on your experiences. Thank you for choosing FLOVIA for your automotive needs.

9. Changes to the Sales Policy

We reserve the right to update or modify our Sales Policy at any time. Any changes to this policy will be reflected on this page, with the updated Effective Date displayed at the top of the page. We encourage you to review this policy periodically to stay informed of any updates.

By using our website or making a purchase, you agree to the terms and conditions outlined in this Sales Policy.